FAQs

All orders are carefully prepared and processed within 1–3 business days, excluding weekends and Singapore public holidays. Once your order has been dispatched, you will receive a confirmation email with tracking details. During peak periods, promotional events, or product launches, processing times may be slightly extended.

We currently ship within Singapore only.

• Delivery Time: 2–4 business days after dispatch
• Courier Partners: Trusted local courier services (e.g. Ninja Van / J&T)
• Shipping Fee: Flat rate of SGD $5 — complimentary shipping for orders above SGD $50

Delivery timelines are estimates and may vary due to courier operations or unforeseen circumstances.

Please ensure that all shipping details provided at checkout are accurate and complete. We are unable to redirect parcels once dispatched and are not responsible for delays or losses resulting from incorrect addresses.

Orders are processed promptly to ensure timely delivery. As such, amendments or cancellations cannot be guaranteed once an order has been confirmed. Please contact us immediately after placing your order and we will do our best to assist.

If your order has not arrived within the estimated delivery timeframe, please reach out to us at marketing@lapuresg.com with your order number. Our team will be happy to assist.

Due to hygiene, safety, and quality control considerations, all skincare products are strictly non-returnable and non-exchangeable once opened or used.

Returns or exchanges are only accepted if:

• You received an incorrect item
• The product arrived damaged or defective
• There is a manufacturing fault

Requests must be made within 7 days of receiving your order.

Please contact us at marketing@lapuresg.com with the following details:

• Order number
• Clear photos or videos showing the issue
• A brief description of the concern

Our team will review your request and advise on the next steps.

Approved refunds will be issued to the original payment method. Refund processing time is 7–14 business days. Original shipping fees are non-refundable unless the error was on our part.

• Opened or used products
• Promotional or sale items
• Complimentary gifts (if applicable)

Our formulations are thoughtfully developed to be gentle and suitable for most skin types. However, we strongly recommend performing a patch test prior to full application, especially if you have sensitive or reactive skin.

Results may vary depending on individual skin condition and usage. With consistent use, most customers notice visible improvements within 2–4 weeks.

Our products are cruelty-free and are not tested on animals. Please refer to individual product pages for detailed ingredient information.

We recommend consulting a qualified medical professional before introducing any skincare products during pregnancy or breastfeeding. Full ingredient lists are available on each product page.

Store products in a cool, dry place, away from direct sunlight and excessive heat. Ensure lids are tightly closed after each use to maintain product integrity.