Returns & Exchanges

Due to hygiene, safety, and quality control considerations, all skincare products are strictly non-returnable and non-exchangeable once opened or used.

Returns or exchanges are only accepted under the following circumstances:

• You received an incorrect item
• The product arrived damaged or defective
• There is a manufacturing fault

Requests must be made within 7 days of receiving your order.

Please contact us at marketing@lapuresg.com with the following details:

• Order number
• Clear photos or videos showing the issue
• A brief description of the concern

Our team will review your request and advise on the next steps.

• Approved refunds will be issued to the original payment method
• Refund processing time: 7–14 business days
• Original shipping fees are non-refundable unless the error was on our part

• Opened or used products
• Promotional or sale items
• Complimentary gifts (if applicable)